RETURN POLICY • Books can be returned within 30 days of purchase and the returned books must be in the condition as during the time of purchase and/or they should be in a state fit to be resold. • Full refund of the price of the returned books would be made minus shipping and handling charges. • Refunds will be made for only books processed from our Sales & Marketing office in Beltsville, MD. • Approved returns will entail a restocking fee. • All returns must be sent to amana publications, 10710 Tucker Street, Beltsville, MD 20705 • For effecting return authorization kindly provide the following: Invoice Number, Date of Invoice, Quantity ordered/Quantity returned • Items must be returned using certified or insured mail and must be traceable. Amana Publications will not be responsible for items lost or misdirected in the mail. • Allow three-four weeks of processing time for the return/refund formalities. • Contact amana publications for any clarifications on the Return Policy.
REFUND POLICY • The price indicated on the invoice will be the basis for credit. • No credit will be given for return postage. • Restocking fee of 25% will be assessed on return. Refund will; be the value of the item minus the restocking fee. • No refund will be issued if the returned item arrives at amana publications in a damaged state or not in its good acceptable condition. • If an item is being returned due to an error on part of amana publications, then refund will be made in full or replacement (of equal value) made to the customer. • All requests for credit and adjustments must be made through Customer Service. • Return requests must be accompanied with relevant particulars of the original sales transaction e.g., invoice number, date, amount, etc. • There will be no return charge, if the item has been wrongly delivered by amana publications or the sent out item is defective or damaged. • Customer will be notified by e-mail, phone or fax once the returned item is received, examined and refund processed. |